ABB India Ltd

Service Coordinator

  • Full Time
  • Posted 3 weeks ago

Service Coordinator
Coordinate Service work done at site and ensure it complies with ABB’s and custo
mer’s standards, procedures and policies. Single point of contact for the custom
er during the execution of a service job.
2018-04-30
Professionals ( > 2 years of work experience)
Tasks:
1. Single point for customer. Builds and maintains sustainable relationship with
customer. Manages customer requirements and customer enquiries. Ensures continu
ous communication.
2. Coordination. Coordinates, plans, schedules and oversees all Service jobs wit
h necessary resources, spare parts and logistics for site.
3. Contract management. Manages customer satisfaction by ensuring that ABB fulfi
ls its contractual obligations and business requirements. Ensures the required q
uality is delivered and the health, safety and environmental issues are competen
tly managed. Reviews the scope of the work and ensures that all parties fulfil t
heir contractual obligations, particularly in regard to claims and changes.
4. Service order process. Manages the Service order process in a timely manner f
rom quotation to invoicing and cash collection.
5. Reporting and documentation. Manages all required reporting and documentation
. Ensures all necessary data has been registered in a timely manner in the syste
m.
6. One ABB. Cooperates and coordinates activities with other ABB units and teams
to harmonize Service activities and to maximize Service sales at every opportun
ity. Ensures the transfer of Service findings to the product/system Local Busine
ss Units for improvement of their offerings.
Requirements:
We are looking for a candidate with Bachelor Degree in Industrial Engineering. T
his position will be based in our office in Lima, Peru. You must also have the f
ollowing knowledge, skills and experience:
5 years of experience in planning tasks within the mining, construction, indust
ry or utilities market segments.
Basic knowledge in drives
Project management knowledge is a plus
Organization
Proactive
Communication skills
Work under pressure
Leadership
Teamwork and collaboration
Customer orientation.
Decision making
Ability to: Analysis, organization.
English level: Intermediate
Excel level: Intermediate
Project Level: Intermediate
Field Service Utilization Rate Management
On time Delivered Management (Spare Parts)
Location:
Lima, Lima y Callao, Peru
Contract type:
Regular/Permanent
Business unit:
Business Unit Drives and Controls
Date posted:
2018-01-30
Job function:
Service and Maintenance
Publication ID:
PE63147626_E2
ABB (ABBN: SIX Swiss Ex) is a pioneering technology leader in electrification pr
oducts, robotics and motion, industrial automation and power grids, serving cust
omers in utilities, industry and transport & infrastructure globally. Continuing
more than a 125-year history of innovation, ABB today is writing the future of
industrial digitalization and driving the Energy and Fourth Industrial Revolutio
ns. ABB operates in more than 100 countries with about 136,000 employees www.abb
.com
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